Shipping Policy

Effective Date: 9 May 2025
Last Updated: 9 May 2025

At Luxury Insider, we deliver handcrafted, made-to-order luxury — which means every item is created just for you. Below is our full shipping policy outlining how and when you’ll receive your pre-order items.

1. Pre-Order Shipping Timeline

All LuxeShop items are pre-order only. This allows our artisans and independent brands to produce exclusive goods sustainably. Each product listing will specify:

Crafting time: Typically 2–6 weeks
Shipping time: Usually 5–10 business days after dispatch

Note: Final delivery estimates depend on the product type, origin country, and your shipping location.

2. Delivery Locations

We currently ship to:

India (all serviceable pincodes)
Global regions including North America, Europe, Southeast Asia, and the Middle East

If your country is not available at checkout, email us at info@luxuryinsider.in to request a custom shipping option.

3. Shipping Costs

Shipping is calculated at checkout based on destination and product weight.
Some international orders may include customs, VAT, or duties, which are the responsibility of the customer.

4. Order Tracking

You’ll receive:

A confirmation email once your pre-order is placed
A second email with tracking details once your order is shipped

If you have not received updates, feel free to contact us at info@luxuryinsider.in

5. Multiple Items in One Order

If you order multiple items, they may arrive in separate packages — especially if sourced from different artisans or regions. Shipping notifications will be sent for each package.

6. Delays and Updates

We work closely with artisans to avoid delays. However, since items are made-to-order, delays may occur due to:

Raw material availability
Cross-border shipping regulations
Artisanal production processes

We promise full transparency and will notify you of any timeline changes.

7. Damaged or Lost Packages

If your item arrives damaged or is lost in transit:

Email us at info@luxuryinsider.in within 3 days of receiving your order
Include photos of the packaging and product
We will investigate and offer a resolution (replacement, refund, or repair)

8. Questions or Support

We’re here to help. For any shipping-related inquiries, reach out:

Luxury Insider
📍 MG Road, Near Sikandarpur Metro Station, Gurugram
📧 info@luxuryinsider.in
🕒 Mon–Fri: 9 AM – 6 PM IST