Refund Policy

Effective Date: 9 May 2025
Last Updated: 9 May 2025

At Luxury Insider, every product is crafted-to-order in collaboration with some of the finest artisans and luxury makers from India and beyond. Because our model supports pre-order, bespoke production, we follow a transparent and limited refund policy as outlined below.

1. Made-to-Order Policy

All items on LuxeShop are handcrafted on demand. This means:

Orders are non-cancellable once production begins
We do not offer refunds for change of mind, size issues, or delays due to the artisanal process

We urge customers to read descriptions carefully, review sizing, and reach out for clarity before placing orders.

2. Refund Eligibility

Refunds are only offered in these rare cases:

Product damaged in transit
Wrong item delivered
Order lost in shipping and confirmed undeliverable

In such cases:

Contact us within 72 hours of delivery at info@luxuryinsider.in
Attach clear photos of the packaging and product
We will investigate and, if eligible, offer a refund, replacement, or repair, depending on availability

3. Process for Refunds

If your refund is approved:

It will be processed to your original payment method
You will receive confirmation within 5–7 business days
Refunds may take up to 10 business days to reflect, depending on your bank

4. Non-Refundable Items

We do not offer refunds on:

Customized/personalized products
Delays caused by customs or local regulations
Incorrect address or failure to accept delivery
Slight artisanal imperfections (which are considered part of the handcrafted value)

5. Exchanges or Credit

In select cases, we may offer:

Store credit valid for 3 months
Replacements depending on product availability

Please note: Exchanges are subject to product type and availability. Not all items qualify.

6. Reach Out

Questions? Concerns? Need support?

📧 info@luxuryinsider.in
📍 MG Road, Near Sikandarpur Metro Station, Gurugram
🕒 Mon–Fri: 9 AM – 6 PM IST